Step 1 — Business Confirms Recipient Consent
When a Zignature account holder sends a document for signing and enables SMS notification, they are shown the following consent statement and must acknowledge it before the message is dispatched.
Send Document — Recipient Details
Send SMS Notification
By enabling SMS, I confirm that the recipient has provided explicit consent to receive a text message from my business via Zignature containing a link to review and sign this document. The recipient may reply STOP to opt out at any time. Message and data rates may apply.
▲ The sender must actively check this box to confirm prior consent before the SMS is dispatched. It is never pre-selected.
Step 2 — Recipient Provides Their Phone Number
When a document requires the signer to supply their own phone number (for 2FA verification or notification purposes), the signing start form displays the following explicit consent disclosure directly adjacent to the phone field.
Sign Document — Identify Yourself
By providing your phone number you agree to receive a one-time SMS from [Business Name] via Zignature with a link to review and sign this document. Reply STOP to opt out. Message and data rates may apply.
Step 3 — The SMS Message Sent
After consent is established, the recipient receives a single transactional SMS. The message always identifies the requesting business, provides a direct signing link, and includes opt-out instructions.
Example SMS received by recipient
You have a document to sign from Acme Corp. Please review and sign: https://app.zignature.io/s/xxxxxx — Reply STOP to opt out.
Opt-Out & Help Instructions
STOP
Reply STOP to any Zignature SMS to immediately unsubscribe. You will receive no further messages.
HELP
Reply HELP for assistance. You'll receive a support link and contact email.
CANCEL
Reply CANCEL or UNSUBSCRIBE — all are treated as opt-out requests.
Full SMS Disclosure
Zignature sends transactional SMS messages only — no marketing or promotional messages are ever sent via text.
Message types include: document signing invitations, one-time verification codes (2FA), and signing status notifications.
Message frequency varies based on document activity. In most cases a recipient receives one SMS per document.
Message and data rates may apply depending on the recipient's mobile carrier and plan.
Phone numbers are never shared with third parties for marketing purposes and are used solely to deliver the signing notification described at the time of consent.
For questions or to opt out permanently, contact us at support@zignature.io or reply STOP to any message.
For more information see our Privacy Policy — SMS Notifications section and our Terms of Service.