Send customer agreements and service contracts directly from Zendesk tickets — resolved tickets, renewed contracts, and compliance forms all handled.
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Built-in features that save time and close deals faster.
When a Zendesk ticket reaches a configured status — 'Contract Needed', 'Upgrade Ready', 'Resolution Agreement' — Zignature automatically sends the appropriate document to the ticket requester.
Ticket status changes trigger document dispatch to the ticket requester automatically.
Send service level agreements, data processing agreements, GDPR consent forms, and refund policy acknowledgements directly from Zendesk support tickets — keeping legal and support workflows aligned.
SLAs, DPAs, GDPR consent, and refund policy forms triggered from Zendesk.
When a customer signs the required document, Zignature's webhook can automatically update or resolve the originating Zendesk ticket — closing the loop without manual agent action.
Signing completion webhook updates Zendesk ticket status automatically.
From simple agreements to complex multi-party workflows.
No training required. Send your first document today.
Link via Zapier or direct API webhook in Zendesk.
Set which ticket statuses or tags fire signing requests.
Signing request sent to ticket requester's email automatically.
Zendesk ticket status and fields update when signing completes.
Free trial — no credit card required.
Everything you need to know.
Connect via Zapier (Zendesk trigger: ticket status changed) or Zendesk's webhook feature to call Zignature's API. When a ticket reaches the configured status, Zignature sends the appropriate document to the ticket requester automatically.
Requester name, email, organization, ticket subject, and custom ticket fields can map to Zignature template variables via the API or Zapier field mapping.
Yes. Configure Zignature's completion webhook to call the Zendesk API and update the ticket status to Solved, add an internal note with the signed document link, and update custom fields.
Yes. Send SLA documents from upgrade or new customer onboarding tickets. The signed SLA with audit trail becomes the contractual evidence for the agreed service levels.
Yes. The Zapier and webhook integration works with Zendesk Support, Zendesk Suite, and Zendesk for Service (formerly Sunshine). Advanced ticket field mapping works best with Zendesk Suite Professional or above.
Yes. Tag privacy-related tickets with a 'GDPR' or 'DPA Required' tag, and configure Zignature to send the appropriate data processing agreement automatically when that tag is applied.