ServiceNow · Zignature Integration

ServiceNow +
Zignature E-Signatures

Trigger document signing from ServiceNow workflows — vendor agreements, access authorisations, and policy acknowledgements connected to ITSM.

Free plan available · No credit card required · ESIGN Act compliant

ITSM
Workflow integration
Auto
Policy sign-offs
SOC 2
Type II certified
API
REST integration
Key Features

Everything You Need

Built-in features that save time and close deals faster.

ServiceNow Flows

ServiceNow Flow Designer Triggers Document Signing

Add Zignature document dispatch as an action inside ServiceNow Flow Designer or IntegrationHub. When a service request, change record, or vendor record reaches a configured state, documents fire automatically.

  • Service request trigger — Service catalog item approval → vendor or user agreement sent.
  • Change record trigger — Change approval requiring legal sign-off → contract dispatched.
  • Vendor portal trigger — New vendor onboarding request → NDA and supplier terms sent.

ServiceNow Flow Designer Triggers Document Signing

Flow Designer and IntegrationHub actions trigger Zignature signing requests.

Included on all plans
IT Policy

IT Policy Acknowledgements Through ServiceNow

AUP sign-offs, BYOD agreements, security awareness acknowledgements, and software licence consents — route all IT policy documents through ServiceNow service requests with Zignature e-signatures.

  • AUP sign-off — Acceptable use policy required before IT access provisioning completes.
  • BYOD agreement — Bring-your-own-device policy signed before MDM enrollment.
  • Software consent — Enterprise software licence acknowledgement at provisioning.

IT Policy Acknowledgements Through ServiceNow

IT policies and compliance forms collected via Zignature from ServiceNow service requests.

Included on all plans
CMDB Integration

Vendor Contracts Connected to ServiceNow CMDB

Link signed vendor agreements to CMDB configuration items — hardware, software, and service contracts visible alongside the CIs they govern.

  • CI-linked contracts — Signed agreements linked to relevant CMDB configuration items.
  • Contract expiry alerts — ServiceNow alerts fire when CI-linked contracts approach expiry.
  • Vendor portal sync — Vendor agreements in ServiceNow Vendor Risk Management updated.

Vendor Contracts Connected to ServiceNow CMDB

Signed vendor agreements linked to CMDB configuration items in ServiceNow.

Included on all plans
Use Cases

Works for Every Scenario

From simple agreements to complex multi-party workflows.

How It Works

Up and Running in Minutes

No training required. Send your first document today.

1

Configure ServiceNow integration

IT installs Zignature spoke in IntegrationHub or configures REST action.

2

Add to Flow Designer

Add Zignature 'Send Document' action to relevant service flows.

3

Policy and vendor docs automated

IT access, vendor, and compliance documents fire from ServiceNow.

4

Records updated

ServiceNow requests and CMDB records update on signing completion.

Connect ServiceNow to Zignature Today

Free trial — no credit card required.

Frequently Asked Questions

Everything you need to know.

How does Zignature integrate with ServiceNow?

Via ServiceNow IntegrationHub (REST spoke) or custom Scripted REST API calls from Flow Designer. Configure Zignature API calls as actions in Flow Designer flows or Business Rule scripts triggered by table events.

Can ServiceNow trigger Zignature documents from catalog items?

Yes. Add a Zignature REST action to the catalog item fulfillment flow. When a user submits a service catalog request (e.g., 'New Vendor Onboarding'), the approval triggers Zignature to send vendor documents.

Can I collect IT policy acknowledgements (AUP, BYOD) via ServiceNow and Zignature?

Yes. Create a service catalog item for IT onboarding that triggers Zignature to send all required IT policy acknowledgements. Completion updates the ServiceNow request and provisions access.

Can signed documents be attached to ServiceNow records?

Yes. Zignature completion webhooks trigger ServiceNow REST APIs to attach the signed PDF to the originating request, incident, vendor record, or CMDB CI as a document attachment.

Does this work with ServiceNow Tokyo, Utah, Vancouver, and Washington DC releases?

Yes. Zignature's REST API integration is version-agnostic and works with all current ServiceNow releases. IntegrationHub spoke compatibility covers recent releases.

Can Zignature be used for ServiceNow GRC (Governance, Risk, Compliance) document sign-offs?

Yes. Policy acknowledgements, control attestations, and risk acceptance forms in ServiceNow GRC can be routed to Zignature for legally-binding e-signature collection, with completion evidence returned to GRC records.