Send service agreements and customer consent forms directly from Freshdesk tickets — resolved faster with document workflows built in.
Free plan available · No credit card required · ESIGN Act compliant
Built-in features that save time and close deals faster.
Configure Freshdesk ticket status changes or labels to trigger Zignature document dispatch — service agreements, GDPR consent, refund authorisations — sent directly to the ticket requester.
Ticket status changes or label application triggers automatic document dispatch.
SLA agreements, GDPR consent forms, data deletion acknowledgements, and refund policy sign-offs — all sent and tracked from Freshdesk support workflows.
SLAs, GDPR consent, and refund authorisations triggered from Freshdesk.
When a customer signs the required document, Zignature's webhook automatically updates the Freshdesk ticket — changing status, adding a private note with the signed document link, and closing the loop.
Signing completion webhook updates Freshdesk ticket status and adds private notes.
From simple agreements to complex multi-party workflows.
No training required. Send your first document today.
Link via Zapier or Freshdesk webhook — minutes to configure.
Configure which ticket statuses or labels fire signing requests.
Signing request sent to requester email automatically.
Freshdesk ticket status and notes update on signing.
Free trial — no credit card required.
Everything you need to know.
Use Zapier (Freshdesk trigger: ticket status changed or ticket labelled) to fire Zignature API calls. Alternatively, use Freshdesk's webhook feature to send ticket events directly to Zignature's REST API.
Requester name, email, company, ticket subject, and custom ticket fields can map to Zignature template variables via Zapier field mapping or direct API.
Yes. Configure a Zignature completion webhook to call the Freshdesk API and update ticket status to Resolved, add a private note with the signed document URL, and update custom fields.
Yes. Freshdesk is primarily a customer support tool — the integration is designed for support teams that need to collect customer signatures for service agreements, GDPR consent, and refund authorisations.
Yes. Label or tag privacy tickets in Freshdesk, and configure Zignature to send the GDPR data processing consent form automatically when that label is applied.
The integration operates at the ticket level and is compatible with all Freshdesk plans. Omnichannel (messaging, social) tickets that generate Freshdesk tickets can trigger the same document workflows.